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See your browser’s documentation for specific instructions. What is the complete error message do you get? No software or drivers are available for this product with the selected operating system. Please check your tracking number using the couriers website as appropriate. We are unable to determine your warranty status for the product and serial number provided. I have an external HP drive, HDs, purchased in that still works.

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I will keep an eye out for your post on the results on trying the device on another PC. This not only ensures data is completely wiped and privacy is protected, but also ensures that the data area and the mechanics of each and every drive we ship is sound. Thanks for the help. Message 9 of H; satisfied are you with this reply?

I have an external HP drive, HDs, purchased in that still works. This page requires Javascript.


We aim to ship goods the same day excluding weekends if ordered before 3pm or 1pm for courier deliveries including next day.

This adapter will allow accept to the drive, if it is still winxows. This system is feedback driven thru Solution and Kudo flags. See your browser’s documentation for specific instructions. Sorry this didn’t help.

Thanks for your timely response. HP Download and Install Assistant. How does HP install software and gather data? Also they are not ho sites. It knows where they are too.

Can’t find driver in DriverStore directory, but it exists. – HP Support Community –

This product was dh5000s by a third party. Did this solve your problem? Email list of drivers. All payments must be clear before we will despatch any goods.

Looks like it is something with the media drive itself.

I am not an HP employee. This topic has been archived. By using this site, you accept the Terms of Use and Rules of Participation. Online you will find many U-Tube video’s detailing how to remove the hard drive.


Hi, Did you read the document that I linked to? International deliveries can take a while to arrive.

I have an HP Personal Media drive no longer supported. How – HP Support Community –

Europe, Middle East, Africa. Message 2 of All forum topics Previous Topic Next Topic. This topic has been archived. The Virtual Agent is currently unavailable. Select your operating system and version. wjndows

HP Customer Support – Software and Driver Downloads

That is different and is part of the Administrative tools. One or more of the values entered is not permitted. What should my next steps be to get my drive working?