+123 456 4444


How to use the solutions in this document A paper feed issue can occur for several reasons, such as dusty or contaminated paper rollers, the condition of the paper in the tray, or even issues with the product software. Asia Pacific and Oceania. Print a self-test report Print a self-test report. Make sure that the rollers on the rear access door or duplexer are clean and in good condition. Rotate the rollers up carefully to clean all the way around. Calibrate Linefeed through Toolbox. If you installed the HP software, follow the instructions to calibrate linefeed in Solution Center.

Uploader: Tomi
Date Added: 25 November 2009
File Size: 33.41 Mb
Operating Systems: Windows NT/2000/XP/2003/2003/7/8/10 MacOS 10/X
Downloads: 43268
Price: Free* [*Free Regsitration Required]

This product detection tool installs software on your Microsoft Windows device that allows Officejeg to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions.

If the page shows streaksrepeat steps 1 through 4 up to two times before continuing to Step four: If the required paper size is not in the drop-down list, follow these steps to create a custom paper size.

Please try again shortly.

See the section on how to use these solutions at the beginning of this document. For everyday text documents, plain paper with ColorLok technology works well.

Service or replace your HP product if you completed all preceding steps. Plain paper with ColorLok technology is recommended for text printing.


The Virtual Agent is currently unavailable. Open a document and choose Fileand then Print. If you installed a Plug and Play driver or other driver, follow the instructions to calibrate linefeed from the control panel.

HP Customer Support – Software and Driver Downloads

Download list – Download multiple files at once View, edit and download your entire list of software and drivers here. Solution kfficejet Diagnostic Data Collection.

If you have trouble viewing the video, or to the view the video in a different size, click here to play the video on YouTube.

Modify your browser’s settings to allow Javascript to execute. Select Print PQ print quality diagnostic page. Align the printheads from the control panel Load unused white paper if needed.

Modify your browser’s settings to allow Javascript to execute.

Contact HP Customer Support | HP® Customer Support

You might have to apply some pressure to engage the latch. Issue The product does not pick up or feed the paper from either tray 1 or tray 2. Clean the rubber paper-feed and pick rollers Press the Power button to turn off the product.

Print and evaluate a print quality diagnostic page The print quality diagnostic page can help determine if the printer is misaligned, if the printheads need cleaning, or if the linefeed needs calibrating.

HP Officejet Pro K5300, K5400, and K8600 Printer Series – Troubleshooting Print Quality Issues

Close the cover, then wait while the device initializes the printheads and prints the alignment pages. Depending on the software program, the button might be PropertiesOptionsPrinter SetupPrinteror Preferences. Do not use wrinkled or curled paper. In the Width and Height boxes, or the Width and Length boxes, type the dimensions. To resolve the issue, try each solution in this document, and then use the steps in otficejet section to print a self-test report.


If any of the gray blocks in Test Pattern 3 show dark lines or white gaps where the arrows are pointing, calibrate linefeed by the procedure elsewhere in this document. Click File, and then officeket Print.

Check the alignment page Figure: We were unable to find any drivers for your product. In the software program you are trying to print from, click File and then click Print. If the self-test report does not print when slowly pushing the paper farther inrepeat the previous steps to clean the rollers again. Reload paper that has been in the tray for a time.

Push the paper length guide in. Asia Pacific and Oceania.